Wednesday 23 January 2019

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A bus-load of complaints

Wednesday, 2nd January, 2019 5:01pm

A Cork college student has got the wheels turning on a campaign to improve bus services in the city.

Rochestown resident and CIT student Sam McCormack has been putting up posters on Cork’s bus stops encouraging passengers to report any issues and complaints directly to him at corkbus@gmail.com which he will compile and present to Bus Éireann.

Sam hopes that this will bring about changes to the bus services in the city which have been the subject of numerous complaints.

Speaking to the Cork Independent yesterday, Sam said: “I use the service on a daily basis to get to and from college and to get in and out of town. I can see just how poor a service they provide within Cork especially in terms of reliability. The service pretty much never turns up on time.

“I’ve also had times when buses simply haven’t shown up at all. As a result I’ve been late for college. I missed an exam once because a bus just didn’t show up. It affects your everyday life and it’s a big issue.

“From chatting with Bus Éireann in person and from emailing them, it doesn’t seem like they’re too involved with improving the services. Any time that I’ve complained to Bus Éireann they give the same response every time which is to blame the traffic,” he added

Sam also went on to criticize Minister for Transport Shane Ross and the National Transport Authority (NTA) for delays in the publication of the Cork Metropolitan Area Transport Strategy which was set to be published over a year ago and has been delayed a number of times since.

“I’ve contacted Shane Ross. I must have sent him 20 emails in the last year. I never got a response for the most part. It’s a complete cop out and typical of the NTA which is so just so Dublin focused. Cork is just getting left behind. We shouldn’t have to keep putting up with this. Cork deserves better.

“I’m not hopeful that we’ll see the strategy in the first part of 2019. They delayed it three or four times over the past year which is a joke.”

A spokesperson for Bus Éireann yesterday told the Cork Independent that, whilst Bus Éireann aim to provide consistent reliable services, there are occasions when circumstances beyond their control impact on their ability to meet advertised schedules.

To file a complaint to Sam McCormack email corkbus@gmail.com or visit the Facebook page Improve Cork Bus Eireann Services.

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