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Bus services showing no improvement

Wednesday, 6th February, 2019 4:53pm

The level of customer service in Bus Éireann has stooped to a new low.

That’s according to CIT student Sam McCormack who has taken it upon himself to lead a campaign against Bus Éireann in an effort to improve what he has deemed an “unacceptable” service.

Last month Mr McCormack got the wheels turning on his campaign when he put up posters on Cork’s bus stops encouraging passengers to report any issues and complaints directly to him via email.

Since then the response has been significant but Mr McCormack feels that despite the hundreds of complaint emails he has compiled and presented to Bus Éireann, the company has done nothing to improve the situation.

“It’s an absolute disgrace. They’re not dealing with the problem whatsoever. They don’t (seem to) care about the knock-on effects for people who are relying on their service,” Mr McCormack told the Cork Independent yesterday.

He continued: “In Cork, it’s a monopoly that Bus Éireann run.”

Mr McCormack suggested that this position means the company can effectively ignore complaints and continue to offer the same service.

The CIT student has contacted both the NTA and Minister for Transport Shane Ross on multiple occasions but has made little progress.

“I really don’t understand how the NTA can say it’s a ‘day-to-day issue’. I’ve sent them some unbelievable complaints for which I have proof and the response that I’ve been getting is just unacceptable,” said Mr McCormack.

The NTA informed Mr McCormack that the Cork Metropolitan Area Transport Strategy, which was set to be published over a year ago, is due to be published in the coming months.

However a date is yet to be set.

“This publication is only a draft, so we’re a long way from even starting the process of improving Cork’s public transport when it comes to infrastructure. The fact that a draft publication has been delayed six times is an absolute joke,” concluded Mr McCormack.

To file a complaint to Sam McCormack, email corkbus@gmail.com or visit the Facebook page Improve Cork Bus Éireann Services.

Bus Éireann was invited to respond, however no response was issued to the Cork Independent by time of going to print on Wednesday.

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